Sample Essay

Internal Problems

These problems relate to how loosely the structure of ITIL has been defined to fit organizations in any business domain. Some of the problems associated with ITIL definition include:

  1. Vague vision
  2. Mappings

External Problems

These problems relate to how stakeholders react to the changes once the implementation has been completed.

  1. Stakeholder commitment
  2. Cost of Trainings
  3. Incorporation with rest of the organization’s functions
  4. A significant misconception about ITIL exists today that it can be implemented if exhaustive training and acquisition of resources with higher qualifications is performed. This however, is of utmost importance, that no matter how highly trained the resources are, the process itself requires extensive coverage and collection of information from various sources in order to assess and develop the starting points of the process of incorporation of best practices.

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